Emergency Services We Provide
Three situations, three pages with real detail on response, pricing and what to do while you wait.
Emergency AC Repair
No cooling at 2 a.m. in July. Why we treat heat as a health emergency, what to do while you wait, and how the after-hours rate works.
24/7 AC RepairSame-Day AC Repair
Call by 2 p.m., cooled by evening. The logistics behind same-day service — and the honest version of what makes it slip.
Same-Day ServiceEmergency Heating Repair
No heat on the coldest night of the year, a gas smell, or a CO alarm. Safety steps first, then the repair — with combustion testing on every gas call.
Emergency HeatingWhat Actually Happens When You Call
A person answers. We take the details, ask about occupants and current indoor temperature, and triage accordingly — a home with no cooling at all and an infant in it goes ahead of a system that is running but underperforming. That triage is not a courtesy, it is how you avoid a genuinely bad outcome during a Phoenix heat advisory.
You get the after-hours rate on the phone before we dispatch. Nobody learns the price at the door, and nobody gets a surprise line item on an invoice at 3 a.m. Maintenance plan members pay no overtime premium on emergency calls, which is the most concrete reason Valley homeowners join.
The truck carries what actually fails here. Run capacitors in the common ratings, contactors, condenser fan motors, blower motors, hard-start kits, float switches, control boards, thermostats, ignitors, flame sensors and pressure switches. At 1 a.m. no supply house is open, so a part on the truck is the difference between a repair tonight and a repair Thursday.
What To Do While You Wait
A few things genuinely help — and one or two things make it worse.
If There Is No Cooling
Turn the system off at the thermostat, close blinds on south and west windows, run fans, drink water, and move everyone to the lowest floor. If indoor temperatures pass the mid-90s and anyone is vulnerable, relocate them to a cooled space and call us on the way.
If You See Ice on the Lines
Switch cooling off but leave the fan running to thaw the coil. Continuing to run a system with a frozen coil risks liquid refrigerant reaching the compressor, which turns a small repair into a large one.
If You Smell Gas or the CO Alarm Sounds
Leave immediately without flipping switches or using your phone inside, then call 911 from outside. For gas, also call Southwest Gas at 877-860-6020 — 24/7, no charge. Call us once the property is safe.
If the Breaker Keeps Tripping
Leave it off. The breaker is protecting you from a failing compressor, a shorted motor or damaged wiring, and resetting it repeatedly is genuinely dangerous. This one is worth waiting on.
Straight Answers About 24/7 Service
What counts as an HVAC emergency?
No cooling during high heat, no heat during a freeze, any burning smell or smoke, a gas smell, a CO alarm, water leaking into a ceiling, repeated breaker trips, or ice on refrigerant lines. With infants, elderly residents or anyone managing a health condition in the home, treat any total loss of conditioning as an emergency.
Do you really answer at 2 a.m.?
Yes — a person, not a voicemail box and not an answering service taking a message for the morning. That distinction is the entire point of emergency service.
What does emergency service cost?
There is an after-hours rate, quoted on the phone before we dispatch. Maintenance plan members pay no overtime premium. Same-day service during normal business hours is billed at our standard rate, not a premium.
How fast can you get here?
Most Valley emergency calls see a technician within one to three hours depending on the hour, your location and heat-wave call volume. We triage by risk rather than strictly by call order.
What should I do if I smell gas or my CO alarm sounds?
Leave immediately and call 911 from outside. For a gas smell, also call Southwest Gas emergency service at 877-860-6020 — around the clock, no charge. Do not flip switches or re-enter to investigate. More on heating emergencies.
My AC just stopped working. What should I check before I call?
Four things, and they take about five minutes. Check the thermostat is set to Cool with a temperature below the room reading, and swap the batteries if the screen is blank. Check your breaker panel and the outdoor disconnect box next to the condenser for a tripped breaker or blown fuse. Pull the filter and look at it — a filter you cannot see light through can freeze a coil and stop cooling entirely. And check for standing water at the indoor unit, since a full drain pan trips a float switch that shuts the system down by design. If none of those explain it, call us and tell us what you found; it genuinely speeds up the diagnosis.
Emergency Right Now?
Call the Squad. Real people answer 24 hours a day, every day of the year — including holidays.
(602) 512-1138